Refund policy

We want you to love your order. If something isn't right, you can return it within 30 days of delivery.

Conditions

  • Items must be unworn, unwashed and in their original condition, with all tags attached and in the original packaging.
  • Items showing signs of wear, make-up, perfume, deodorant, stains, pet hair or damage caused after delivery will not be accepted and will be sent back to you.
  • For hygiene reasons, swimwear, bodysuits and underwear can only be returned with the hygiene seal intact.
  • Gift cards are non-refundable except where required by law.

How to return

  1. Email us with your order number and the item(s) you wish to return before sending anything back.
  2. We will reply with the return address and instructions. Parcels sent without prior authorisation cannot be processed.
  3. Send the item with a tracked service and keep your proof of postage. We are not responsible for returns lost in transit.

Return costs

Unless the item is faulty or we sent the wrong item, return shipping costs are paid by the customer.

Refunds

Once your return arrives and passes inspection, we will refund you to the original payment method within 14 days. If an item comes back in a condition that does not meet the criteria above, we may refuse the refund or reduce it in proportion to the loss of value.

Faulty or wrong items

Please contact us within 7 days of delivery with photos of the item and the packaging. We will offer a replacement or a full refund, including shipping costs.

Exchanges

We do not offer direct exchanges. Please return the item for a refund and place a new order.

Your statutory rights

If you are a consumer in the EU, you have the right to withdraw from your purchase within 14 days of delivery without giving a reason. This policy does not affect your statutory rights.

Política de envío

Shipping Policy

Processing time

Orders are processed within 1–3 business days (Monday to Friday, excluding public holidays). You will receive a confirmation email once your order has shipped.

Delivery time

Estimated delivery time is 4–9 business days. Delivery times are estimates and are not guaranteed: busy periods, carrier delays, customs and weather may occasionally extend them.

Shipping costs

Free shipping on orders over €30. For orders under €30, the shipping cost is shown at checkout before you pay.

Tracking

You will receive a tracking number by email when your order ships. Tracking may take 2–3 business days to update.

Multiple parcels

Orders with several items may arrive in separate parcels on different days, at no extra cost.

Address and delivery

Please check your shipping address carefully. We are not responsible for orders delivered to an incorrect address provided by the customer. Once a parcel is marked as delivered by the carrier, we are not responsible for loss or theft. If a parcel is returned to us because of an incorrect address or failed delivery, re-shipping costs are paid by the customer.

Lost or delayed parcels

If your order has not arrived within 15 business days, please contact us and we will open an investigation with the carrier.

Customs

Orders delivered within the EU are not subject to customs duties. For deliveries outside the EU, any import duties or taxes are the responsibility of the customer.