Shipping policy

Processing time

Orders are processed within 1–3 business days (Monday to Friday, excluding public holidays). You will receive a confirmation email once your order has shipped.

Delivery time

Estimated delivery time is 4–9 business days. Delivery times are estimates and are not guaranteed: busy periods, carrier delays, customs and weather may occasionally extend them.

Shipping costs

Free shipping on orders over €30. For orders under €30, the shipping cost is shown at checkout before you pay.

Tracking

You will receive a tracking number by email when your order ships. Tracking may take 2–3 business days to update.

Multiple parcels

Orders with several items may arrive in separate parcels on different days, at no extra cost.

Address and delivery

Please check your shipping address carefully. We are not responsible for orders delivered to an incorrect address provided by the customer. Once a parcel is marked as delivered by the carrier, we are not responsible for loss or theft. If a parcel is returned to us because of an incorrect address or failed delivery, re-shipping costs are paid by the customer.

Lost or delayed parcels

If your order has not arrived within 15 business days, please contact us and we will open an investigation with the carrier.

Customs

Orders delivered within the EU are not subject to customs duties. For deliveries outside the EU, any import duties or taxes are the responsibility of the customer.